Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical lead time for artisanal orders?
Since many of our home goods are handcrafted to order, please allow 5-7 business days for production before your item is shipped.
How do you ensure the safety of fragile home decor during shipping?
We use eco-friendly, reinforced packaging and specialized cushioning to ensure your ceramics, glassware, and decor arrive in perfect condition.
What is your return policy for home furnishings?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping for your collections?
Yes, we ship our artisanal collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are the materials used in your products sustainable?
The Artisans Bottega is committed to sustainability. We prioritize ethically sourced wood, organic textiles, and recycled metals in our curated selection.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our workshop, you will receive an email with a tracking number and a link to monitor its journey to your home.